Refund and Returns Policy

Return & Refund Policy

All artwork, prints, and merchandise on this website are custom-manufactured on demand and shipped through two specialized fulfillment partners depending on the collection purchased: Fine Art America (Prints & Cards) and Pictorem (Fine Art Gallery).

Because production, packaging, and shipping are managed directly by these print networks, all returns, replacements, order tracking, and damage claims are handled directly by the respective customer support teams outlined below.

1. “Prints & Cards” Collection (Fulfilled by Fine Art America)

Applies to fine art paper prints, framed prints, greeting cards, canvas prints, and home/lifestyle merchandise ordered through the Prints & Cards storefront.

  • 30-Day Money-Back Guarantee (Standard Returns): If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the order date for a full refund of the product purchase price. (Please note that original and return shipping charges are non-refundable unless the return is due to a defect or transit damage).

  • Damaged in Transit or Defective Items: If your product arrives damaged, defective, or with printing errors, Fine Art America will issue an immediate replacement or full refund (including shipping). Clear photos of the item and external packaging are required.

  • Cancellations & Modifications: Orders enter production quickly. If you need to cancel or change an order, contact Fine Art America Customer Support immediately. If the order has already entered printing, it cannot be canceled, but remains eligible for standard return upon arrival.

  • Fine Art America Support Contact:

2. “Fine Art Gallery” Collection (Fulfilled by Pictorem)

Applies to high-end custom canvas wraps, acrylic prints, metal panels, wood prints, and large-format specialty pieces ordered through the Fine Art Gallery storefront.

  • 30-Day Quality Guarantee (Defects & Transit Damage): Pictorem guarantees all fine art gallery products against manufacturing flaws, material defects, and transit damage for 30 days from delivery.

  • Damaged or Defective Items: If your gallery piece arrives damaged or flawed, Pictorem will replace the piece or issue a full refund upon photo verification of the defect and packaging.

  • Custom Order Limitations & Cancellations: Because gallery pieces are custom-built to order, they cannot be returned for buyer preference or change of mind. Orders may be canceled or modified within 24–48 hours of placement before physical laboratory production begins.

  • Pictorem Support Contact:

    • Phone Support: 1-800-919-4449 (Monday–Friday, 9:00 AM – 5:00 PM EST)

    • Email: support@pictorem.com

    • Contact Page: pictorem.com/contact.html

General Return & Claim Instructions

To ensure prompt resolution of any claim:

  1. Locate your Order Number and the email address used at checkout.

  2. If reporting damage or printing flaws, take 2–3 clear photos showing the defect and the condition of the exterior shipping box.

  3. Contact the designated fulfillment provider above (Fine Art America or Pictorem) to initiate your return, reprint, or refund.