Disclaimers

Print Fulfillment & Color Accuracy

All fine art prints, specialty wall art, and merchandise displayed on this website are represented as accurately as possible. Please note that subtle color, contrast, and tonality variations may occur between your screen preview and the final physical print due to differences in monitor calibration, device display profiles, and ambient lighting. All artworks are produced using premium archival pigment inks and museum-grade substrates engineered for long-term preservation and fade resistance.

Dual Fulfillment & 30-Day Guarantees

To provide the highest quality production and widest product selection, orders are custom-manufactured on demand and shipped directly through two specialized, industry-leading fulfillment partners depending on the collection purchased:

1. “Prints & Cards” Collection (Fulfilled by Fine Art America)

Orders in the Prints & Cards collection (including fine art paper prints, greeting cards, and lifestyle merchandise) are manufactured, packaged, and shipped directly through Fine Art America (FAA / Pixels).

  • 30-Day Money-Back Guarantee: If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the order date for a full refund of the product purchase price (outgoing and return shipping charges are non-refundable unless due to defect or damage).

  • Damaged in Transit or Defective Items: If your order arrives damaged or defective, Fine Art America will replace the item or issue a full refund at no additional cost.

  • Customer Support & Return Inquiries: Because FAA manages all production and logistics for this collection, all order tracking, returns, exchanges, and damage claims are handled directly by their support team:

2. “Fine Art Gallery” Collection (Fulfilled by Pictorem)

Orders in the Fine Art Gallery collection (including custom canvas wraps, acrylic prints, metal panels, and large-format specialty media) are custom-crafted and shipped directly through Pictorem.

  • 30-Day Quality Guarantee: Pictorem guarantees all gallery pieces against defects in materials, assembly, or shipping damage for 30 days from delivery.

  • Replacements & Defect Claims: If your gallery piece arrives damaged or with printing defects, Pictorem will replace the piece or issue a full refund upon verification.

  • Customer Support & Claims: Order status inquiries, transit damage reports, and return authorizations for gallery pieces are handled directly by Pictorem Customer Support:

    • Toll-Free Phone: 1-800-919-4449 (Monday–Friday, 9:00 AM – 5:00 PM EST)

    • Email Support: support@pictorem.com

    • Support Page: pictorem.com/contact.html

Damaged Shipment Protocol (All Orders) If any package arrives visibly damaged or with internal product defects, please retain all original packaging materials, take clear photos of the item and box, and contact the respective fulfillment partner listed above with your Order Number for immediate replacement.